Frequently Asked Questions

We design and build custom sofas, sectionals, chairs, ottomans, and pillows. Every piece is handcrafted to order using durable upholstery and premium materials. You’ll find styles ranging from classic and transitional to mid-century modern and vintage-inspired.

Yes. Most of our items from River & Bord are fully customizable. You can select from a wide range of performance fabrics, wood finishes, cushion fills, trims, and sizes to match your space and style.

Yes. All of our furniture is handcrafted by artisans in North Carolina, where our company has roots dating back to 1930. We’re proud to carry on the legacy of quality furniture making.

Most orders are crafted and shipped within 6–8 weeks. Lead times may vary slightly depending on fabric availability or design complexity. We’ll provide updates along the way so you’re never left guessing.

Yes. We offer nationwide shipping within the continental U.S. Every piece is carefully packaged and transported with care. We offer two delivery options: white-glove service for in-home placement and unpacking, and front-door delivery for a convenient, contactless experience.

White-glove delivery includes setup in your home, light assembly if needed, and cleanup of all packaging. It covers delivery up one interior flight of stairs and is available as an upgrade at checkout.

Yes, we love working with designers. River & Bord offers a designer trade program with exclusive pricing, fabric swatches, and dedicated support to help you furnish multiple projects with ease.

Yes. We encourage clients to order complimentary swatches before making a final decision. Seeing and feeling fabric in your home’s lighting is a helpful part of the design process. It’s also important to note that colors shown in renderings or reference images can sometimes look different from the final piece due to variations in screen settings and display types.

Sofa, couch—tomato, tomahto. Some say one feels fancier than the other, but at River & Bord, we see them the same way: as the perfect place to unwind. We strive to craft something you’ll fall in love with, no matter what you call it.

Yes. Our custom sectional sofas can be tailored for apartments, townhomes, or open-concept homes. You choose from a variety of configuration, dimensions, and layout that works best.

We recommend vacuuming weekly with a soft brush attachment and spot-cleaning with mild soap and water. For deep cleans, consult the care instructions provided with your fabric or contact our team for guidance.

Yes. All River & Bord frames carry a limited lifetime warranty. Cushion cores and upholstery are backed by industry-standard warranties, and we’re always here to help with concerns post-purchase.

Because each piece is made to order, we cannot accept returns or cancellations once production begins. However, our team will walk you through every detail before placing your order to make sure you’re confident in your selections.

We build custom furniture the thoughtful way—by hand, with patience, care, and a bit of cutting-edge technology. Our innovative fabric-matching technology ensures a level of precision that brings your vision to life beautifully, down to the last stitch. As a Christian-owned company, our values guide everything we do—from the way we treat our customers to the causes we support through ongoing philanthropic work. And with our direct-to-consumer model, you get exceptional craftsmanship without inflated markups—plus genuinely helpful, responsive service every step of the way.

Our furniture is handcrafted in North Carolina and shipped across the United States. Our dedicated team is here to help you find the perfect piece for your space. We also provide swatch support to make choosing the right fabric easy and stress-free.

You can reach our customer support team via our Contact Page or by email, info@riverandbord.com. We aim to respond within one business day, often sooner.