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Frequently Asked Questions
River & Bord | Handcrafted Custom Upholstery in North Carolina
At River & Bord, we specialize in timeless, made-to-order upholstered furniture—crafted by hand in North Carolina. Whether you’re ordering your first custom piece or outfitting a client’s entire home, we’ve put together answers to the most common questions to guide you through the process.
1. What furniture products do you make?
We design and build custom sofas, sectionals, chairs, ottomans, and pillows. Every piece is handcrafted to order using durable upholstery and premium materials. You’ll find styles ranging from classic and transitional to mid-century modern and vintage-inspired.
2. Can I customize the size, fabric, or trim?
Yes. Most of our items from River & Bord are fully customizable. You can select from a wide range of performance fabrics, wood finishes, cushion fills, trims, and sizes to match your space and style.
3. Do you offer performance or stain-resistant fabrics?
Absolutely. We offer a thoughtfully curated selection of high-performance fabrics ideal for busy households, kids, pets, or high-use areas.
4. Are your products made in North Carolina?
Yes. All of our furniture is handcrafted by artisans in North Carolina, where our company has roots dating back to 1930. We’re proud to carry on the legacy of quality furniture making.
5. How long does it take to receive a custom piece?
Most orders are crafted and shipped within 6–8 weeks. Lead times may vary slightly depending on fabric availability or design complexity. We’ll provide updates along the way so you’re never left guessing.
6. Do you ship throughout the United States?
Yes. We offer nationwide shipping within the continental U.S. Every piece is carefully packaged and transported with care. We offer two delivery options: white-glove service for in-home placement and unpacking, and front-door delivery for a convenient, contactless experience.
7. What is white-glove delivery?
White-glove delivery includes setup in your home, light assembly if needed, and cleanup of all packaging. It covers delivery up one interior flight of stairs and is available as an upgrade at checkout.
8. Do you work with interior designers?
Yes, we love working with designers. River & Bord offers a designer trade program with exclusive pricing, fabric swatches, and dedicated support to help you furnish multiple projects with ease.
9. Can I order fabric samples?
Yes. We encourage clients to order complimentary swatches before making a final decision. Seeing and feeling fabric in your home’s lighting is a helpful part of the design process. It’s also important to note that colors shown in renderings or reference images can sometimes look different from the final piece due to variations in screen settings and display types.
10. What’s the difference between a couch and a sofa?
Sofa, couch—tomato, tomahto. Some say one feels fancier than the other, but at River & Bord, we see them the same way: as the perfect place to unwind. We strive to craft something you’ll fall in love with, no matter what you call it.
11. Do you offer sectionals for small spaces?
Yes. Our custom sectional sofas can be tailored for apartments, townhomes, or open-concept homes. You choose from a variety of configuration, dimensions, and layout that works best.
12. How do I care for my custom upholstered furniture?
We recommend vacuuming weekly with a soft brush attachment and spot-cleaning with mild soap and water. For deep cleans, consult the care instructions provided with your fabric or contact our team for guidance.
13. Do you offer warranties?
Yes. All River & Bord frames carry a limited lifetime warranty. Cushion cores and upholstery are backed by industry-standard warranties, and we’re always here to help with concerns post-purchase.
14. Can I return or cancel a custom order?
Because each piece is made to order, we cannot accept returns or cancellations once production begins. However, our team will walk you through every detail before placing your order to make sure you’re confident in your selections.
15. What makes River & Bord different from other furniture brands?
We build custom furniture the thoughtful way—by hand, with patience, care, and a bit of cutting-edge technology. Our innovative fabric-matching technology ensures a level of precision that brings your vision to life beautifully, down to the last stitch. As a Christian-owned company, our values guide everything we do—from the way we treat our customers to the causes we support through ongoing philanthropic work. And with our direct-to-consumer model, you get exceptional craftsmanship without inflated markups—plus genuinely helpful, responsive service every step of the way.
16. Where is River & Bord located?
Our furniture is handcrafted in North Carolina and shipped across the United States. Our dedicated team is here to help you find the perfect piece for your space. We also provide swatch support to make choosing the right fabric easy and stress-free.
17. How can I contact customer support?
You can reach our customer support team via our Contact Page or by email, info@riverandbord.com. We aim to respond within one business day, often sooner.
Follow Us For Inspiration
The Leah Chair in Pender Praline sets the perfect tone for the season. Its warm, nutmeg hue feels perfectly at home beside turning leaves and candlelight. A timeless color that transitions beautifully into the holidays ahead!
#LeahChair #RiverandBord #FallDecor #HolidayHome #WarmInteriors #CozyLuxe #ClassicDesign #SeasonalStyle #InteriorInspo #TimelessInteriors
The Leah Chair in Pender Praline sets the perfect tone for the season. Its warm, nutmeg hue feels perfectly at home beside turning leaves and candlelight. A timeless color that transitions beautifully into the holidays ahead!
#LeahChair #RiverandBord #FallDecor #HolidayHome #WarmInteriors #CozyLuxe #ClassicDesign #SeasonalStyle #InteriorInspo #TimelessInteriors
Dreamy Nursery moments start here — with the Page Swivel in Mulford Linen Taupe and Dinah Ottoman in Fleur de Papillon creating the sweetest pairing.
#DreamyNursery #GirlsNursery #PageSwivel #MulfordLinenTaupe #DinahOttoman #FleurDePapillon #HomeInspo #CottageStyle #WarmDecor #SoftInteriors
Dreamy Nursery moments start here — with the Page Swivel in Mulford Linen Taupe and Dinah Ottoman in Fleur de Papillon creating the sweetest pairing.
#DreamyNursery #GirlsNursery #PageSwivel #MulfordLinenTaupe #DinahOttoman #FleurDePapillon #HomeInspo #CottageStyle #WarmDecor #SoftInteriors
When golden hour hits just right — the Meadow Sofa in Pender Praline becomes the coziest seat in the house.
Photo: @zoewithloveblog
Product Design: @carlaypage
#GoldenHourGlow #MeadowSofa #PenderPraline #CozyCorner #HomeDecorInspo #CottageCharm #AutumnVibes #NeutralHome #WarmInteriors #InteriorGoals
When golden hour hits just right — the Meadow Sofa in Pender Praline becomes the coziest seat in the house.
Photo: @zoewithloveblog
Product Design: @carlaypage
#GoldenHourGlow #MeadowSofa #PenderPraline #CozyCorner #HomeDecorInspo #CottageCharm #AutumnVibes #NeutralHome #WarmInteriors #InteriorGoals
Calm, classic, and oh-so-inviting. The Max Sectional in Maritime Mist brings that lived-in luxury we all love — soft texture, timeless color, and a cozy feel that makes you never want to leave. The graceful, rolled arm and tailored back profile add just the right touch of refinement from every angle.
Photo & Design by: @carlaypage
#CozyLiving #MaritimeMist #ClassicDecor #HomeInspo #NeutralHome #InteriorGoals #SoftInteriors #TimelessStyle #DesignDetails #HomeVibes #ComfortAndStyle #InteriorDesign
Calm, classic, and oh-so-inviting. The Max Sectional in Maritime Mist brings that lived-in luxury we all love — soft texture, timeless color, and a cozy feel that makes you never want to leave. The graceful, rolled arm and tailored back profile add just the right touch of refinement from every angle.
Photo & Design by: @carlaypage
#CozyLiving #MaritimeMist #ClassicDecor #HomeInspo #NeutralHome #InteriorGoals #SoftInteriors #TimelessStyle #DesignDetails #HomeVibes #ComfortAndStyle #InteriorDesign
If you’re after a classic, timeless look, the Dinah Ottoman with no fringe is a must-have piece! Its clean lines and soft neutral tone bring effortless sophistication to any space.
#ClassicDesign #TimelessStyle #InteriorDesign #MinimalDecor #NeutralHome #HomeDecorInspo #InteriorStyling #ModernInteriors #ChicSpaces #FurnitureDesign #HomeGoals #DecorDetails #LuxuryInteriors #CozyLiving #StyledSpaces
If you’re after a classic, timeless look, the Dinah Ottoman with no fringe is a must-have piece! Its clean lines and soft neutral tone bring effortless sophistication to any space.
#ClassicDesign #TimelessStyle #InteriorDesign #MinimalDecor #NeutralHome #HomeDecorInspo #InteriorStyling #ModernInteriors #ChicSpaces #FurnitureDesign #HomeGoals #DecorDetails #LuxuryInteriors #CozyLiving #StyledSpaces
The Elon Sofa in Pender Lichen brings effortless refinement to any room! It pairs beautifully with deep blues and rich dark woods for a timeless, collected look.
#RiverAndBord #ElonSofa #PenderLichen #CozySophistication #HomeDecor #InteriorDesign #LivingRoomGoals #GreenInteriors #BlueAndWood #ClassicDesign #DesignInspiration #HomeInspo #RefinedComfort #HomeStyling #TimelessDesign #ComfortAndStyle
The Elon Sofa in Pender Lichen brings effortless refinement to any room! It pairs beautifully with deep blues and rich dark woods for a timeless, collected look.
#RiverAndBord #ElonSofa #PenderLichen #CozySophistication #HomeDecor #InteriorDesign #LivingRoomGoals #GreenInteriors #BlueAndWood #ClassicDesign #DesignInspiration #HomeInspo #RefinedComfort #HomeStyling #TimelessDesign #ComfortAndStyle
Warmth meets timeless comfort! Cozy up with the Benjamin Sofa, the perfect centerpiece for crisp autumn afternoons and golden views.
#RiverAndBord #BenjaminSofa #FallInteriors #CozyLiving #ModernClassic #HomeDecor #InteriorDesign #LivingRoomGoals #SofaStyle #AutumnVibes #HomeInspo #DecorInspiration
Warmth meets timeless comfort! Cozy up with the Benjamin Sofa, the perfect centerpiece for crisp autumn afternoons and golden views.
#RiverAndBord #BenjaminSofa #FallInteriors #CozyLiving #ModernClassic #HomeDecor #InteriorDesign #LivingRoomGoals #SofaStyle #AutumnVibes #HomeInspo #DecorInspiration
The Stout Chair in Shearling Toast brings warmth and coziness to your weekend sanctuary, a space to rest, reflect, and recharge.
Product Design: @carlaypage
Photo: @nathaliemvarley
#RiverandBord #WeekendSanctuary #ModernCozy #HomeDesign #ShearlingStyle #InteriorInspo #CozyLiving #NeutralDecor #DesignDetails #HomeGoals #TexturedInteriors #CalmSpaces #InteriorStyling #ModernFarmhouse #HomeInspo #TimelessDesign #CozyCorner
The Stout Chair in Shearling Toast brings warmth and coziness to your weekend sanctuary, a space to rest, reflect, and recharge.
Product Design: @carlaypage
Photo: @nathaliemvarley
#RiverandBord #WeekendSanctuary #ModernCozy #HomeDesign #ShearlingStyle #InteriorInspo #CozyLiving #NeutralDecor #DesignDetails #HomeGoals #TexturedInteriors #CalmSpaces #InteriorStyling #ModernFarmhouse #HomeInspo #TimelessDesign #CozyCorner
Sometimes all you need is a little refresh for fall. The Benjamin Sofa in Heathered Mint and Benjamin Chairs in Mulford Navy set the tone for a moodier, cozier palette that feels right at home this season. Darker accents, layered textures, and timeless details—perfect for crisp autumn days.
#RiverandBord #FallRefresh #MoodyInteriors #BenjaminSofa #BenjaminChairs #InteriorDesignInspo #FallDecor #HomeInspiration #CozySpaces #InteriorStyle #ModernTraditional #LayeredLiving #DesignDetails #SeasonalRefresh #HomeWithStyle #StyledSpaces
Sometimes all you need is a little refresh for fall. The Benjamin Sofa in Heathered Mint and Benjamin Chairs in Mulford Navy set the tone for a moodier, cozier palette that feels right at home this season. Darker accents, layered textures, and timeless details—perfect for crisp autumn days.
#RiverandBord #FallRefresh #MoodyInteriors #BenjaminSofa #BenjaminChairs #InteriorDesignInspo #FallDecor #HomeInspiration #CozySpaces #InteriorStyle #ModernTraditional #LayeredLiving #DesignDetails #SeasonalRefresh #HomeWithStyle #StyledSpaces
The Page Chaise - A statement piece that anchors the room, yet harmonizes with every detail around it.
Product Design: @carlaypage
Photo & Designer: @kismet_house
#GreenVelvet #ChaiseGoals #InteriorInspo #CozyCorners #VelvetVibes #HomeDecorLove #TimelessDesign #InteriorCrush #StyledSpaces #DreamyInteriors #ModernClassic
The Page Chaise - A statement piece that anchors the room, yet harmonizes with every detail around it.
Product Design: @carlaypage
Photo & Designer: @kismet_house
#GreenVelvet #ChaiseGoals #InteriorInspo #CozyCorners #VelvetVibes #HomeDecorLove #TimelessDesign #InteriorCrush #StyledSpaces #DreamyInteriors #ModernClassic
The Orion Ottoman combines comfort with a touch of fringe detail. A versatile piece that works as a coffee table, a footrest, and the perfect cat lounge.
Product Design: @carlaypage
Designer & Photo: @reserve_home
#RiverandBord #OrionOttoman #BlueVelvet #FringeDetail #FurnitureDesign #InteriorInspiration #InteriorsOfInstagram #ChicAndTimeless #ModernTraditional #CuratedLiving #DesignDetails #DecorInspo #LuxuryLiving
The Orion Ottoman combines comfort with a touch of fringe detail. A versatile piece that works as a coffee table, a footrest, and the perfect cat lounge.
Product Design: @carlaypage
Designer & Photo: @reserve_home
#RiverandBord #OrionOttoman #BlueVelvet #FringeDetail #FurnitureDesign #InteriorInspiration #InteriorsOfInstagram #ChicAndTimeless #ModernTraditional #CuratedLiving #DesignDetails #DecorInspo #LuxuryLiving
The Page Chaise in Pender Dublin brings a strong green note that balances the pink curtains and floral walls. Proof that color contrast can make a room feel complete.
Product Design: @carlaypage
Designer: @lisamendedesign
Photo: @emilyfollowillphotographer
#RiverandBord #ThePageChaise #PenderDublin #InteriorDesign #DecorInspo #DesignDetails #HomeStyle #InteriorsOfInstagram #ChicAndTimeless #DesignLovers
The Page Chaise in Pender Dublin brings a strong green note that balances the pink curtains and floral walls. Proof that color contrast can make a room feel complete.
Product Design: @carlaypage
Designer: @lisamendedesign
Photo: @emilyfollowillphotographer
#RiverandBord #ThePageChaise #PenderDublin #InteriorDesign #DecorInspo #DesignDetails #HomeStyle #InteriorsOfInstagram #ChicAndTimeless #DesignLovers
Let’s Build Something Beautiful
Your home deserves furniture that’s thoughtfully made and built to last. At River & Bord, we’re here to help you create something meaningful—something that becomes part of the memories you’ll cherish for years to come.
Browse our collections or get in touch to begin your custom order.
