Smooth delivery ahead — What to expect & how to prepare:
To help you prepare for a seamless delivery and unpacking experience, here are a few key things to keep in mind. Whether it’s your first time receiving a front door delivery or you’re a seasoned pro, these tips will ensure everything arrives safely and gets set up smoothly.
Delivery appointment & signature required
Your delivery is scheduled through one of our trusted carriers. Here’s what you need to know:
• Appointment scheduling: the carrier will contact you directly to set a convenient delivery time. Please double-check that your contact information is up to date.
• Signature required: someone must be present to sign for the delivery.
• Clear the way: for a hassle-free drop-off, please remove any obstacles—such as parked vehicles or clutter—from your driveway or entry path.
What to expect on delivery day
• Items will be placed at the closest accessible point to your home’s entryway.
• Delivery does not include unpacking, installation, or indoor placement.
So, be prepared to bring the items inside and set them up yourself (or with a helping hand!).
Unpacking & inspection tips
Once your delivery has arrived, follow these essential tips to protect your new items:
1. Inspect before signing
if you notice any visible damage on the packaging, make a note of it on the delivery receipt and snap some photos.
2. Unpack with care
avoid using sharp blades near upholstery or surfaces to prevent accidental damage.
3. Check all parts
ensure all components are present before discarding packaging materials.
4. Report issues promptly
if you spot concealed damage after delivery, contact us within 24 hours—along with photos—to ensure proper follow-up.
Pro tip: keep the protective plastic coverings on your items until they’ve been moved into their final location to help shield the fabric from damage.
Furniture care made easy
Now that your furniture is in place, let’s help it look its best from day one.
Our furniture care guide includes expert tips on maintaining the beauty and longevity of your new piece. We recommend giving it a quick refresh after unboxing using our simple, effective care steps.
“By wisdom a house is built, and by understanding it is established; by knowledge the rooms are filled with all precious and pleasant riches.”
— Proverbs 24:3-4
